Carer Focus
Coordinator Corner.
Key coordinators invite all care workers to book a reconnection meeting. During the month of May/June we are hoping to open the lines of communication and reconnect Key coordinators with corresponding care workers. We need strength; compatibility and understanding within our internal relationships. We respect your need to give feedback in real time and face to face. Please contact the office to book ASAP if you have not already been assigned a time on your Roster.
We want the Just Better Care family to work in sync, powering forward and achieving as one. Integral to reaching this common goal is abiding by our value to open, honest and frequent communication.
It is imperative that every care worker communicates in a timely fashion to the office and coordinators; just as the office should consistently communicate to Care Workers.
We appreciate that Support Professionals are very busy and work in high pressure situations; the office is here to support you and appreciate all feedback. Each dedicated Support professional helps us toward our ultimate goal of supporting every client to achieve normal, independent living. This is work to be proud of; it also takes consistent maintenance and hard work.
A JBC support professional must update their availability honestly and frequently- and most importantly you must adhere to the availability you supply to your Coordinator.
All shifts within your supplied availability will be assigned to you without confirmation or communication by the coordinators. It is imperative to maintain the 5 star just better Care services that you regularly check your roster and adhere to your availability.
Just Better Care is a family that supports each other and works to a common goal. We appreciate, value and respect the work each Support Professional does; we believe this change is possible and will propel our business into a more automated, productive system.
Appreciation corner.
This month The JBC Office team would like to take time to appreciate one of our very talented care workers.
Eugene Chen one of our valued care workers has kindly shared his brilliant artworks.
Any member of the JBC team can supply inserts for the newsletter just as Eugene did. We are very proud of his work and amazed at his talent.
Coordinator appreciation corner
Just better care would like to recognise exceptional support provided by Bella Kocic, Emily Ngillod and Hayley Coleman for their dedication in providing care to a lady living with Motor Neurone Disease. She lived graciously and corageously until the very end. We sincerely thank them for their ongoing support.
New team members
We have two new Eastern Suburbs Office staff members to introduce.
Adelle Rodrigues is our Communication Administrator, her role is centered on daily administration and staff engagement strategies to make sure everybody has the opportunity to participate in the training, social and community events that JBC promotes.
Adelle will run oter communication channels for JBC Eastern Suburbs, including the monthly Newsletter. Remember it is YOUR newsletter so please direct contributions, comments or ideas to Adelle so she can take them on board. For example, if you have a story about your experience as a care professional or if you can describe the training you have undertaken and how it has changed your work, share it in the monthly Newsletter.
Also, we are happy to introduce our new Eastern Suburbs Coordinator, Karren Osei, please be sure to introduce yourself next time you are in the Alexandria office. Just Better Cares’new office recruits are excited to be working with such a dynamic team and are especially looking forward to meeting you all throughout the year at company events and training sessions (posted in the Newsletter calendar and on the intranet) http://bitly.com/13sCOvi that we anticipate everyone participating in. Adelle and Karren look forward to getting to know you all individually. Just Better Care is keen for our staff to feel cared for too. We have a great support network that we implore you all to utilise more often. The industry and work that is done through JBC is amazing and you should all be very proud of the role you play in helping individuals maintain their independence.
Also the Coordinators would like to extend their appreciation to the following people for exemplary work.
The eastern Suburbs Coordinators would like to say a huge thank you to all the support staff who took on extra shifts over the Christmas and new Year period. We do not know what we would have done without you – Karren and Fiona.
Helen Thompson from the Sutherland territory is also being recognised for her ongoing care and concern for a client going through a difficult period with their health. Helen has kept the office informed by providing regular and comprehensive feedback. She consistently exhibits professionalism and has empowered the client to make informed choices with regards to their health.
your voice counts – Rosemary Koncurat
Rosemary said, “Having worked for the company for a few years, working in the office was a real eye-opener with regards to how the coordinators roster the services, and the mega-amount of phone calls they have to take, the relationships they have to have with carers, clients and brokers.”
She was surprised to watch the flurry of activity and commented, “To see what the girls have to go through when someone cancels a shift suddenly and the stress and pressure that this causes them.”
It is good to get another perspective on what happens in the office when a Care Professional cancels with short notice -Rosemary said she was unaware of the “begging [staff] have to do to get someone to fill a service!” and said, that “working out in the field we never would consider the high responsibility that goes on in the office.”
The take-away from Rosemary’s in-office experience is that often JBC Care Professionals are not aware of what is involved in the day-to-day running of appointments.
After her time in the Alexandria office Rosemary felt that all workers for the company should come in and see what the coordinators have to do, so they know what chaos ‘handing back’ shifts and cancelling suddenly causes.
Hopefully we will see all of our valued Care Professionals more often in the office – not only to learn what we need – but also to hear feedback about how we can better support you in the field.
It’s nice to be appreciated …
The Just Better Care Office Team.
This letter reminds us that what we do is important and really does make a difference in people’s lives.
Hi there
Helen, a TACP client, had very high praise for your Helen who has been providing the service on the weekend. Helen said that on Sat she was feeling very down and JBC
Helen helped “pull her out of a hole”.
Also, Amy complimented Gladys to one of my staff today.
Please pass this feedback and my thanks on to them.
Regards
Hilary McGowan
Transition Aged Care Program (TACP) Manager
Prince of Wales Hospital