Two-Way Street

Published February 25, 2015

As the landscape of our industry will change, so will we .

We will have to adjust to the new ways in which the funding model will be implemented .There are both Consumer Directed Care ( CDC ) for aged care and National Disability Insurance Scheme ( NDIS ) being piloted at the moment .

We will all have to change both our mindsets as well as our ways of delivering service .The new model is enablement, which will expect us to not only provide care ,but to help encourage our clients to do as much for themselves as possible. We will be offering training re this model, which I expect you all to attend.

We want to be the Best organisation that offers the best, most professional, most responsive and highly trained team to deliver a quality service that is unmatched in the industry .

If you would like to be part of our dynamic team, Please embrace the changes and Training that will be implemented over the next 2 years and help us to build an organization that as is respected and trusted by ourselves as well as our customers.

Every service that you attend has its challenges. It is often through these challenges that we forget that the customer is the customer and needs to be treated with both DIGNITY and RESPECT.

Please contact your coordinators, Marina (H/R) or myself should these challenges be too difficult for you to manage .We are here to support you as a HIGHLY VALUED member of our team .

Please engage with your KEY COORDINATORS and embrace what we have to offer.

I look forward to working together with you all.

Thank you all for your support.

Phillip