your voice counts – Rosemary Koncurat
Rosemary said, “Having worked for the company for a few years, working in the office was a real eye-opener with regards to how the coordinators roster the services, and the mega-amount of phone calls they have to take, the relationships they have to have with carers, clients and brokers.”
She was surprised to watch the flurry of activity and commented, “To see what the girls have to go through when someone cancels a shift suddenly and the stress and pressure that this causes them.”
It is good to get another perspective on what happens in the office when a Care Professional cancels with short notice -Rosemary said she was unaware of the “begging [staff] have to do to get someone to fill a service!” and said, that “working out in the field we never would consider the high responsibility that goes on in the office.”
The take-away from Rosemary’s in-office experience is that often JBC Care Professionals are not aware of what is involved in the day-to-day running of appointments.
After her time in the Alexandria office Rosemary felt that all workers for the company should come in and see what the coordinators have to do, so they know what chaos ‘handing back’ shifts and cancelling suddenly causes.
Hopefully we will see all of our valued Care Professionals more often in the office – not only to learn what we need – but also to hear feedback about how we can better support you in the field.
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- your voice counts – Rosemary Koncurat - December 18, 2014
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